Woodbridge, NJ 07095

Partly Cloudy
  • 42°F
  • 49high
  • 38low
  • Partly Cloudy
  • Feels Like35°
  • Wind 13 mph
  • Gusts 14 mph
  • Coming From ESE
  • Chance of Precip.0%

FAQ

As of November 21, 2013

If nothing below matches your problem or question and you have tried everything in the below NOTE section please submit a support ticket via our Support page and we will be back to you as soon as possible.

NOTE: Common fixes for app issues to include slow response, not responding or force closing include:

  1. Turn on your device GPS/Location Services and have a good (3+ bars) Wi-Fi/3G/4G/LTE Internet connection. All of our apps require both GPS and Internet to be turned on with a good connection.
  2. Your device's GPS requires an unobstructed access to the sky. Indoors or under heavy foliage/tree cover are not optimal.
  3. Reboot (power cycle) your device by pulling the battery or holding down the power button. This will close other apps running in the background and give your device the needed memory space to run.
  4. Make CERTAIN you have the most current UPDATE of the app you’re using. If you are not sure visit the App Store to see what version you have and if needed update to the latest version. Doing step six below will force an update of the app.
  5. Make sure you have the most current version of you’re device's OS. Consult the store that you purchased your phone/tablet from for help with updating to the newest software version.
  6. For issues with apps force closing or locking up follow these steps: (1) Uninstall the app, (2) Reboot your device, (3) Make sure you have a good Internet connection with 3+ bars, (4) Re-download the app and let it install without using the device or moving it.
  7. If you tried everything above and are still having issues please fill out in detail a support ticket via our Support page.
Navigation

General Account Info | General How To | APP & OS Version & Updates
DeerLog/FishLog (Outfitter / Hunting Club / Landowner)
General Support | General Questions


Question / Issue / Problem Answer / Fix / Resolution

GENERAL ACCOUNT INFO

Should I use the same email address and password across all APPs and your website? Absolutely! All of our APPs and website are an interface to your saved locations. All of your data can only be shared between all of our APPs and our website if you use the same account to log into each.
I am having trouble creating a new account. Most issues with this are due to the username already being taken by another member. You must chose a username that is not being used by anyone else. The username is only used as a greeting once logged in so it can be anything and you don\'t need to remember what you picked.
I forgot my password or need to change/reset it. At the Login screen for any APP or from our website click the "Forgot Your Password?" link then type in your email address and click "Submit" - you will get an email shortly with the steps on how to change your password.
I\'m having trouble logging in. Please send us an email via our Support page and we will aid you in the logging in process. Please make sure you registered with a valid email address and that you provide us with that email address and your password.
I need to change my personal info such as password, email address, name, address, age, opt in/out of news and update emails. This can\'t be done from our APPs or your phone. Log into our website, mouse over the drop down arrow next to your username then click on PROFILE. Here you can change your profile and login info.

GENERAL HOW TO

How do I create/drop a new pin? On the Location Map, touch the map and hold down until you feel it vibrate. Once you feel the vibration, remove your finger and the weather details for that location will pop-up on the screen. Touch the arrow (>) next to the temperature to display the advanced features.
How do I remove a pin? From an APP: Go to the Location Map, tap the pin you want to remove, touch the arrow (>) next to the temperature, tap "Remove From Map" or "Delete Location". To remove all dropped pins (not saved) exit the APP completely then re-open the APP and log back in. From the website: Login, click on ScoutMaps then My Locations. 1) Click on the location you wish to delete and then click on the "Delete" button. 2) On the left under My Locations put your mouse over the little down arrow for the location you want to delete and click on "Remove".
I am trying to remove a pin but it just keeps adding more pins to the map. If when you touch a pin another pin is added to the map, then you are not touching the original pin. You will need to zoom in more to make sure you touch the pin directly so not to create another pin. You can close the APP out completely to remove all dropped pins at once.
I saved locations on my PC and they don\'t show up on my APP. By default the website does not save pins to a category. In order for the pins to show up in an APP you must give each one a category. E.g. hunting, fishing, whitetail. Alternately, If you saved a location and gave it a category but it is not showing in an APP you will need to REFRESH the APP by logging out and then logging back in. Use the logout or switch user button to do this.
How do I get to SOLUNAR times, detailed weather info, ScentCone, SetZone, ScoutMarx or other functions? Touch any new or saved pin on the screen. Touch the arrow (>) next to the temperature to display buttons including Solunar and weather info at that precise location. NOTE - ScoutMarX will only work by creating a pin (long screen hold) and labeling according to options.
I searched a location by zip code and it took me to a map - how do I get the weather? Under the "Search" button you can enter a zip code or a full mailing address which will open the map with a location pin displaying cloud cover and temp. Click the (>) arrow next to the pin to get detailed weather or solunar information for that exact location.
How do I mark a scrape, rub, trail cam, etc? Tap the map at the location and hold your screen and a pin will drop. Remove your finger and the weather details for that location will pop-up on the screen. Touch the arrow (>) next to the temperature to display the advanced features. Click on ScoutMarX from the list. Select a category, a ScoutMarX sign then chose save. The ScoutMarX will now show in your locations as well as a pin on the map.
Can I enter latitude and longitude from my hand held GPS? You bet! Please see our info sheet on Entering GPS Latitude and Longitude for detailed instructions.
Can I enter a GPS Coordinate when using ScentCone / SetZone / DriftPoint? You must first save the location then you will be able to pull that location up in the wind maps such as ScentCone, SetZone and DriftPoint.

APP & OS VERSION & UPDATES

How do I get or make sure the latest updates to the APP are on my phone? After purchasing the APP, be certain to select "Get Automatic Updates." However, it may be necessary to return to the market as if you are re-purchasing, and download the "Update." If unsuccessful, you should uninstall and re-install the APP. You will not be charged again and your data will not be lost. The settings function on your phone may also allow you to update APPs.
How Do I Check/Update My Current OS Software Version on my Android phone? Check OS version & update OS: Touch the Menu button > Settings (scroll to bottom) > About device > Android version. Chose "Software Update" to update your device.
How Do I Check/Update My Current OS Software Version on my Apple iPhone? Check OS version & update OS: Touch Settings Icon > General > Software Update.

DEERLOG/FISHLOG (OUTFITTER / HUNTING CLUB / LANDOWNER)

If I buy the DeerLog APP, will I get everything that is in the hunting Weather APP and then some? Yes, only the DeerLog does not have SetZone (the waterfowl wind map) and it is focused exclusively on deer not small game.
I just bought and installed DeerLog / FishLog APP and the website tells me to buy the APP. How do I sort and delete my DeerLogs / FishLogs? You must first create a log using the APP. After creating your first log in the APP go to the website and click on QuickLog > DeerLog / FishLog to see your log(s). There you can sort your log or export them to Excel. To delete a log mouse over the log and click the delete button that appears in the second column of the log.
The weather data is not showing for logs that I back dated in DeerLog/FishLog. Unfortunately, we don\'t have access to historical weather data. This is a limitation of archiving weather for the entire U.S. There is an alert that pops up every session that reminds the user that if they change the date/time, it will not log the weather.
When I try to log into DeerLog it is asking for a Hunting Club/Outfitter Code but I don\'t have one. The Hunting Club/Outfitter Code is optional. If you don\'t have one leave that field blank when logging in. See below on how to use the Hunting Club/Outfitter Code.
How do I use the Hunting Club/Outfitter Code and why would I want to? We designed this function to allow clubs and outfitters to receive hunters deer observations straight to the club/outfitters log book. Why? So all the information could be collected and analyzed from ONE account and log book in turn benefiting the club or outfitter and allowing them to manage their deer and land better. Instructions on how to use the Hunting Club/Outfitter Code can be found here > Outfitters | Individual Hunters
I am getting duplicate logs in DeerLog when I create one log. Outfitters do not need to (and should not) use their own outfitter codes when they log into the app - there\'s no need because the whole point is to let other people log deer to their account/have access to the outfitters locations. When you login, you are already logging deer to your account and have access to your own locations. To fix, log out of the app, delete the code and log back in. Then you can log into the site and delete any excess double sightings.

GENERAL SUPPORT

My phone cannot find my current location with its GPS. Click on my locations then click current locations and see if that doesn\'t bring you to your exact spot. If it does not, be sure you are outdoors with sky overhead. Thick cloud or heavy foliage cover can also effect the GPS signal. Next, be sure your GPS is ON. Turning your GPS off and back on will sometimes fix this issue. A reboot (battery pull) of your phone can also fix this issue. If you still have problems try one of the map APPs/tools that came with your phone and see if that APP reports your correct location. If it does not it is possible that the GPS in your phone is malfunctioning and you should contact your cell phone provider to get it repaired. If it does go to the APP market, uninstall and re-install the ScoutLook APP. When you re-install make sure you set to accept automatic updates. If that does not fix the issue please submit a support ticket to us.
The wind direction in ScentCone / SetZone / DriftPoint is off. Wind is typically very accurate unless you are in a canyon or draw where back currents/eddies and the like may occur.
When I drop a pin it shows a street address but I am in the middle of the woods. The name for a new pin is just a label. It is pulled from the nearest straight line address but the pin for that location are the exact GPS coordinates. This name/label can be changed by you at anytime.
My GPS won\'t shut off after I close the APP on my iPhone. This will occur with some handsets, and we are NOT allowed to alter this under terms of our Developer agreement. You should work with the company you bought the device from to have this issue fixed.
My computer browser is not showing any of the maps. If you try to access our website on another computer in the same building and all works fine the problem is with your computer and or browser. Try clearing your browser's Flash cache. Try clearing ALL of your browser history and settings. Reverting your browser back to default or uninstall then reinstalling the browser should fix the issue. If it does not the problem might be that you are infected with mal-ware and you should take it to a shop to be cleaned.
What\'s up with the Android Market? My APP is stuck on pending download or pending order! This is a known issue with the Android Market/Google Play and Google Checkout. Please contact them to report the bug.

GENERAL QUESTIONS

What is the difference between the Mossy Oak free APP and the $1.99 ScoutLook Hunting Weather APP?

Mossy oak and North American Hunter liked that APP so much, they saw great value in providing a free version so that more people would download it. The free APP is completely supported by Mossy Oak and other sponsors and has ads in it. These ads are placed in between the pages, so as you shift from one page to another inside the APP, you get a 4 or 5 second ad on the screen. Also, there will be ad spaces on the top of each page as well, rotating. The $1.99 app will still be available for people who prefer to have the APP without ads in it. This was in no way intended to offend those who had already purchased the APP, and we appreciate your question very much. We hope you can see there is value in having the ad-free version.

I got a new phone. Do I need to buy the APP again? That depends. If you have changed platforms e.g.: iPhone to Android or vice versa, yes you will need to buy the APP again. Unfortunately this is out of our control and is due to Google and Apple being two different companies. The good news is that all of your saved location data will transfer since that is stored on our servers. Otherwise as long as you keep the same Gmail address or Apple ID the APP will show up in your store as already purchased and all you will need to do is re-install it. All purchases are tied to your account (Gmail address or Apple ID) not your cell number. If you created a new account when setting up your new phone you will need to contact your cell phone provider to inquire about merging your old account into your new one.
What direction does the wind flow in the wind maps? ScentCone: You are at the point of the funnel and the wind blows past you towards the large opening of the funnel. SetZone: The “Set” in SetZone is the direction the birds will “set down”. So it is the landing direction since birds like pilots land into the wind. DriftPoint: The direction of the arrows indicate the direction you will drift.
I do not have an iPhone or Android; does ScoutLook offer APPs in Blackberry, Microsoft or others? No, not yet, however you can use your phone\'s browser to go to our website where some of our features will be available.
What is the source of weather information, wind direction, ScentCone, etc.? We use a combination of government and private sources for optimal accuracy and reliability.
Why are the ScoutLook maps not as current as the Google Maps? Google sends out updates to their maps randomly, as new images become available. Unfortunately, we have no control over when the maps get updated.

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